Move a gas meter 150ft or install your own gas line? $55 in monthly increases over less than four years. They no longer care about customer retention. Try visiting the following official links: We are happy to look into this further. Type your message in the text area that appears at the bottom of the window and hit enter to send. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. What does 'They're at four. rev2023.4.21.43403. Spectrum tech caused this and just left, who does that? @ATT or @johnsoncontrols or maybe @GetSpectrum. Say "No account." Enter another ZIP to see info from a different area. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. It is the second largest cable operator in the United States. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. Who removes tree branches resting on utility cables in easement? To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. First, call the service providers phone number listed on your bill. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. It's your service or modem. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Disappointed and concerned. Can the game be left in an invalid state if all state-based actions are replaced? Who Is Responsible For Low Hanging Cable Lines? If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. The following are the most recent problems reported by Spectrum users through our website. Spectrum.net Click that or follow this link: https://comca.st/3dmD3n4. A safe way to get rid of all those old cable and phone wires paulbfagan 3 yr. ago True! Then, to let us know why you're calling, say Line is down.. Thanks for contributing an answer to Home Improvement Stack Exchange! You can also check their website for updates on known outages in your area. Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. Who Do I Contact About Downed Phone Line In My Backyard? A few years ago Spectrum acquired Time Warner Cable. Tips for Digging Around Utility Lines. FIX THIS. We have called and spoke to multiple, nice service reps. After completing this captcha request, you can continue to access the site as normal. From there, click the 'New Message' icon. To see the lineup available at your location, click here. And, no answer.". He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. In most cases, these lines are installed when your home's being built. i need someone to come out a fix it, who do i call? I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. @Ask_Spectrum is there an outage in 53593? Find out what is going on. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. FIX THIS. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. Sign in or register to get started. She said ever . Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Leave a message in the comments section! I have a problem with Spectrum My home has a similar issue with both Spectrum cable wires and . Asking for help, clarification, or responding to other answers. ^JC, We are glad that this working and apologize for the inconvenience. how can i make an appt. for spectrum to fix downed cable line - Reddit Crumbling concrete porch? I was patient before. Replace or Install Underground Wiring or Cable Lines - Xfinity CBS 58 Investigates: Spectrum customer has cable strung through yard Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Contact Spectrum Customer Service - Upgrade & Start Service Typically there is contact information on the pole itself referencing who "owns" the pole. The owner of the cable needs to be involved. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. Click "Send a private message" and private message me. $80 a month for JUST WIFI? Let us know. An official employee, such as myself or whoever is first available, will respond. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? An underground cable line normally brings Xfinity services to your home. All rights reserved. Making statements based on opinion; back them up with references or personal experience. But comm lines on your property are easy enough to move a foot or so to the side. I had my yard marked for utilities before digging for new landscaping(trees, etc). .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . Shameful. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Generally, you'll have to pay the utility to move it. Frustrations? Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. And its a new box. We look forward to meeting you there! The question will be if enough slack is in the line to even move it a few feet away from the tree. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Please enable Cookies and reload the page. If wires are coming in off a pole, the very top wires are Pepcos, she said. @Ask_Spectrum We have DMd for 2 days. Click that or follow this link: https://comca.st/3dmD3n4. I am located in the US(Minnesota). Ensure you are first signed in, then you will see an icon at the top right of your page. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Wires down in your yard: Who is responsible? - ABC27 Report Damage to a Telephone Pole, Wire or Cable | CenturyLink Having problems? We're sorry that didn't solve your issue. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. and our This **** goes out MULTIPLE TIMES a day! Thank you for visiting and posting on our Forum. Google "State call before you dig" and call that number. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Spectrum outages have been causing frustration for many of the company's customers. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. If you are experiencing problems with Spectrum, please submit a report below. -HB, I understand the frustration that issues on the account can cause. The price of my internet only service was bumped up in the middle of this pandemic. In the 'To' field, type 'Xfinity Support'. Strangers rallied to help. Spectrum Outage Map Is The Service Down? A minor scale definition: am I missing something? If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. Overrun with cable lines; what's a neighbor to do? Add a comment. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site.
