[55], The Parisian court also ruled that Continental would have to pay 70% of any compensation claims. Looking back, I can see we were guided by five operating principles. Nineteen items of luggage, weighing some 500kg (0.5 tonnes) were loaded onto the aircraft at the last minute without being included in the aircraft's manifest, giving the aircraft a weight of 186 tonnes, which exceeded the aircraft's certified maximum structural weight by one tonne. The cockpit voice recorder (CVR) recorded the last intelligible words in the cockpit (translated into English):[15][16], Co-pilot: "Le Bourget, Le Bourget, Le Bourget. Get started today and Give your life Wings! I was still with Bain, in the midst of my first assignment for Continental. [28][35] As the plane was about to leave the tarmac, with the aircraft rotated for takeoff at a speed of only 188 knots, 11 knots under the minimum recommended velocity. Couple fear strike by nurses . Its hub airports were in Cleveland Hopkins International . Taylor was given a 15-month suspended sentence, while Ford, Perrier, Hrubel, and Frantzen were cleared of all charges. and subsequent crash. Continental Airlines Flights: Book Continental Airlines Tickets & Get As a result, more customers left, revenues continued to drop, and costs had to be cut more and more. A passenger intent on claiming money from life insurance planted a bomb on the aircraft which departed Chicago-OHare, destined for Kansas City Municipal Airport. Very quickly, we required the scheduling and operating departments to review and sign off on the flight schedules before they were loaded to be flown. Continental Airlines, also known as CAL was formed in 1959 by some retired Chinese Air Force officers in Taiwan. Fly to Win was the market plan: we were going to build up our Houston, Newark, and Cleveland hubs, for instance, and expand our customer mix from backpacks and flip-flops to suits and briefcases. We lit a fire of urgency. Gordon started the meeting by saying, Greg is going to take you through our plan to get this company back on track. Our maintenance team worked their fannies off, and Continentals handsome new image was everywhere. PDF AIRCRAFT ACCIDENT REPORT - Aviation Safety Or choose Cookie preferences to customise your settings and opt out of all or some non-essential cookies. [3]:2135[4][5], The cockpit crew consisted of the following:[3]:1820[6], The wind at the airport was light and variable that day, and was reported to the cockpit crew as an eight-knot (15km/h; 9mph) tailwind as they lined up on runway 26R. Continental Airlines also operate private bus services from airport in The United States to different areas which include California, New Jersey and Philadelphia. [3]:17 A large plume of flame developed, and the flight engineer shut down engine 2 in response to a fire warning and the captain's command. Continental Airlines Flights, Tickets and Deals | Skyscanner Continental Airlines Flight 55 - Takeoff Animation - YouTube We were taking in approximately $750,000 per month. . Will things suddenly look okay in the cockpit? "Fire service leader: "De Gaulle tower from fire service leader, can you give me the situation of the Concorde?" Every turnaround involves creating a new culture. It was my opinion then, and remains today, that every company should have a strategy that covers these four elementsmarket, financial, product, and peoplewhether it is in a severe crisis or not. [3]:159[28][29] Fuel transfer during taxiing left the number 5 wing tank 94 percent full. The answer is, we started by hiring people we knew, many of whom were our friends. You have to do it fast, right away, and all at once. Page 159: "14h40m01s it can be deduced that, for the crew, the aircraft weight at which the takeoff was commenced was 185,880kg, for a MTOW of 185,070kg". And when you are an airline in a do-or-die situation, you dont exactly let your employees sort out strategy. Visit Fly.com to know about some amazing deals on Continental Airlines. List of Continental Airlines destinations, Philip S. W. Goldson International Airport, Rio de Janeiro/Galeo International Airport, So Paulo/Guarulhos International Airport, Arturo Merino Bentez International Airport, Alfonso Bonilla Aragn International Airport, Jos Joaqun de Olmedo International Airport, Toussaint Louverture International Airport, Ramn Villeda Morales International Airport, Chhatrapati Shivaji Maharaj International Airport, Licenciado Gustavo Daz Ordaz International Airport, Josep Tarradellas BarcelonaEl Prat Airport, BirminghamShuttlesworth International Airport, Ted Stevens Anchorage International Airport, Norman Y. Mineta San Jose International Airport, Fort LauderdaleHollywood International Airport, HartsfieldJackson Atlanta International Airport, Louis Armstrong New Orleans International Airport, BaltimoreWashington International Thurgood Marshall Airport, Detroit Metropolitan Wayne County Airport, MinneapolisSaint Paul International Airport, Rick Husband Amarillo International Airport, Lubbock Preston Smith International Airport, Ronald Reagan Washington National Airport, CasperNatrona County International Airport, 1955 MacArthur Airport United Airlines crash, https://en.wikipedia.org/w/index.php?title=List_of_Continental_Airlines_destinations&oldid=1133996164, Short description is different from Wikidata, Articles with failed verification from February 2018, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 16 January 2023, at 14:02. The pilots could have rejected their contract. Heres a classic example. Those losses made it impossible to borrow money at reasonable rates. In Continentals case, we simply needed to fly to places people wanted to go, when they wanted to go, in clean, attractive airplanes; get them there on time with their bags; and serve food at mealtimes. The support you get from each employees family when they become part of the team is incredible. In other words, while the word "major" may . Access more than 40 courses trusted by Fortune 500 companies. Brenneman attributes Continentals turnaround to five operating principles, which incorporate the key components of any successful strategymarkets, products, finances, and people. One last thing before we get to the lessons. Accelerate your career with Harvard ManageMentor. The rest of the pilots applauded. Gordon and I met in February 1994. Sorry, we cant find any flight deals with Continental Airlines right now. After bringing Bob and Audrey Six to their Colorado ranch, the Sabreliner crew departed MTJ, for the return flight to Los Angeles (LAX). Language links are at the top of the page across from the title. That made our customers late and angry and ruined the lives of our employees who had to work overtime because of tardy arrivals. New York $ 415. When I asked one mechanic why he had done this, he explained, When I go to Wal-Mart tonight, I dont want anyone to know that I work for Continental. His response still sends chills down my spine. They surrounded the room and refused to sit down. For instance, wed ask the number two person in pricing at another airline to come run our pricing department. Moreover, the measures had to be aligned with the Go Forward Plan. In addition, Gordon records a voice mail each Friday that summarizes the activities of the week. [34] The additional weight of the extra fuel in tank 11, the rearmost tank, plus the additional luggage shifted the aircraft's centre of gravity rearwards, to beyond the safe operating limit of 54 per cent, set by the Concorde test pilots. Track Flight. The rest of the employees, led by a baggage handler who was also being relocated, stood up and defended me, one after another, for 20 minutes. Im from a little farming town in Kansas where hard work is a way of life. About an hour later, I met with the rest of the employees and their familiesabout 600 people in all. Forgot the flight number? There were no announcements about our delay, and none of the crew seemed particularly concerned. Our Go Forward Plan had four cornerstones. Flight Status. In fact, for 15 years, the way to get ahead at Continental was to torpedo someone and then take his or her job. In our case, that meant listening to the customers in seat 9C, the business travelers who book the aisle seats near the front of the plane. Finally, each corporate officer is assigned a city on the system. But I decided to go to Greensboro myself, make the announcement to the employees, and take my punches publicly. People want to be led, not managed, in a time of crisis. Flights. [59][60], Additional factors and alternative theories. Chauve and Suaud gave detailed calculations, stating that without the retardation caused by the missing undercarriage spacer, the aircraft would have taken off 1684 metres from the start of the runway, before the point where the metal strip was located, although the BEA disputed this, saying the acceleration was normal. Gordon had just left a cushy job, or at least one where he could sleep soundly at night, at the Boeing Company to become president and COO of Continental. I have some bad news for you, I told him. The hard part is figuring out how to improve the customers experience so that revenues increase faster than costs. Politics latest updates: NHS 'on the brink' says nursing union as While two of the engines had problems and one of them was shut down, the damage to the plane's structure was so severe that the crash would have been inevitable, even with the engines operating normally. If you. This facility was a key hub for Continental Airlines at the time, and it continues to be so today for its successor, United Airlines. We are often asked how we got such great people in the span of only a couple of months, especially at a company that appeared to be going down the tubes. Employees couldnt possibly know the entire contents of the book. The calls would often last half an hour or more. [47], In March 2008, Bernard Farret, a deputy prosecutor in Pontoise, outside Paris, asked judges to bring manslaughter charges against Continental Airlines and two of its employees John Taylor, the mechanic who replaced the wear strip on the DC-10, and his manager Stanley Ford alleging negligence in the way the repair was carried out. Compare Continental Airlines flight deals from all across the web. Flight 46, on a flight from Midland, Texas to Kansas City, Missouri suffers vibration just after takeoff and goes into a dive; the flight crew managed to make a wheels-up landing in an open field. Until the time came when we could offer them something great, I didnt want to promote a product that we couldnt deliver. At takeoff, the DC-10 overran the runway at Los Angeles (LAX) when the takeoff was aborted as a result of a tire explosion; the resulting overrun resulted in a fire that engulfed the aircraft. [38], Because it is a tailless delta-wing aircraft, Concorde could not use the normal flaps or slats to assist takeoff and landing, and required a significantly higher air and tyre speed during the takeoff roll than an average airliner. Many popular airlines offer loyalty programs. Damaged beyond economic repair when the propellers struck the runway shortly after take-off. It is a heavy responsibility to make decisions that affect the lives of so many coworkers. "Co-pilot: "Negative, we're trying Le Bourget" (four switching sounds).Co-pilot: "No (unclear). Our forgiveness campaign had a couple of parts. Find hotels with sparkling 5/5 cleanliness ratings, or bag a room with free cancellation. I have never seen the team that managed a company into a crisis get it back on track. It was going to take hard work, but that didnt worry me. Karma Meme | Continental Airlines Flight 55 | PlaneHuman A single creditor could have blocked our restructuring. No one was going to come between us; if they tried, they were out. It is the flag carrier of Republic of China with its headquarters in Dayuan Township, Taoyuan County. [3]:155[30][BEA 5], The final report was issued on 16 January 2002. get people to their destinations on time and with their bags . The following were major incidents and accidents that have occurred on Continental Airlines mainline aircraft. The foundation of any successfully run business is a strategy everyone understands coupled with a few key measures that are routinely tracked. We changed our meal service with an eye toward what our competitors were doing. On 25 July 2000, Air France Flight 4590, a Concorde passenger jet on an international charter flight from Paris to New York, crashed shortly after takeoff, killing all 109 people on board and four on the ground. Flight 1404 bound for Houston, pulled left and ran off of the runway during its takeoff roll at Denver International Airport. You can use Fly.com to compare flight ticket prices between hundreds of airfare providers. [48][51][52] It was alleged that Perrier, Hrubel, and Frantzen knew that the plane's fuel tanks could be susceptible to damage from foreign objects, but nonetheless allowed it to fly. Tyre fragments, flung by the rapidly spinning wheel, violently struck the underside of the wing, damaging parts of the landing gear thus preventing its retraction and causing the integral fuel tank to rupture. ASN Aircraft accident Boeing 707-124 N70775 El Paso International I want you to listen to what he has to say, and when he tells you to do something, you assume it is coming from me, and do it.. Factors contributing to the accident were the insufficient training provided to the contract mechanics by the airline, and the failure of the airport to disseminate a policy prohibiting ground engine runs above idle power in the terminal area. [54][55][56] The convictions were overturned by a French appeals court in November 2012, thereby clearing Continental and Taylor of criminal responsibility. In fact, if employees arent having fun at workthat is, if they arent engaged in the process and treated with respectyour turnaround will not succeed. To monitor our performance in the marketplace, we decided to track our monthly load factor, revenue per available seat mile, and quarterly cost and profit margins. Continental lived upor perhaps I should say downto my expectations that day in May. The aircraft was overloaded by 810 kilograms (1,790lb) above the maximum safe takeoff weight. The accident investigation revealed that Air France 4590's right front tire on the left main landing gear was destroyed after having run over a strip of metal debris shed by a Continental Airlines DC-10-30, which departed on the runway just five minutes prior. The aircraft was leased to Air France on 6 January 1976. They could come to work in airports and on airplanes that looked clean and new. Naturally, our cash-flow forecasts always came in lower than projected because revenue (and thus, credit card receipts) was overstated. When we met, he said that the Greensboro pilots were not angry that we were closing the airportthey could see that there were no customers on the flights. January 1988: BA plane leaving Heathrow lost 10 bolts from its landing gear wheel. It is offensive and insulting to customers to advertise a product that they know is crummy. If you ask customers what they really want, they will write you an epistle a foot thick. When AF4590 subsequently departed, Concorde's left main landing gear tires struck the strip of metal and were punctured. The video is produced for our semiannual employee meetings, when we travel to nine locations to update everyone on our progress. It would be cheaper. That route, along with other cash-draining flights, was soon eliminated, and 7,000 employees were let go. I never denied that Continental had been a terrible airline. Its an ego thing. They re-evaluated two factors that the BEA had found to be of negligible consequence to the crash, the unbalanced weight distribution in the fuel tanks and the loose landing gear. Ceased operations. I mean, no one had a clue. As Air France had paid out 100 million to the families of the victims, Continental could be made to pay its share of that compensation payout. Visit Fly.com to know about some amazing deals on Continental Airlines. [42] Just before service resumed, the September 11 attacks took place, resulting in a marked drop in passenger numbers, and contributing to the eventual end of Concorde flights. Keep an eye on your favorite fare and book when it's cheapest. They told the pilots that they should feel lucky that Continental finally had a senior management team that treated them with enough respect to deliver the bad newsas well as a good relocation packagein person. Begging for forgiveness can be unpleasant, thats for sure. Were not trying to be a four-star restaurant, just an airline that gives its customers something theyd be happy to pay for. Algae used in biofuel on U.S. jet test flight - NBC News We also told our employees we believed in them. Its important to point out that we didnt just clean house on the top floor of Continental. They got us into this hole, the thinking goes, how are they going to have the sense to get us out of it? I said I was surprised; we had just finished negotiating the first pilots contract in 12 years, and it had been ratified by a large margin. If you sit around devising elegant and complex strategies and then try to execute them through a series of flaw-less decisions, youre doomed. Always refer to the Continental Airlines website or hotline for the most up-to-date baggage fees. Let the inmates run the asylum. EVA Air is the airline's main competitor. Need customer care support or have any question regarding your travel plans? Thats where our focus was, and its a good rule for any turnaround. Pilot Error to Blame in Deadly Flight Accident Last February As a result, most employees learned of the companys activities, plans, and performance through the press. The cause of the incident is unknown, however the right side of aircraft caught fire once coming to a stop. Maybe it was the fact that I had seen a client of mine do largely the same thing during a real estate restructuring, to great effect. We gave the patient little or no anesthesia, and it hurt like hell. Continental Airlines flight 1404, a Boeing 737-500, departed the left side of runway 34R during takeoff from Denver International Airport (DEN). The company had gone through ten presidents in ten years, so standard operating procedure was to do nothing while awaiting new management. [3]:134135 The aircraft was unable to climb or accelerate, and its speed decayed during the course of its brief flight. Gone are the days when Continental put the meat, potato, and vegetable in a little ceramic dish and heated it until they all tasted the same. A couple of days later, I found myself in a room with our largest creditors. But there were others. August 1981: British Airways (BA) plane taking off from New York suffered a blow-out, damaging landing gear door, engine, and fuel tank. The tires then exploded and tire rubber fragments penetrated Concorde's wing fuel tanks, starting fires in engines 1 and 2, leading to the crash which killed all aboard and four people on the ground. We were on our way to a third bankruptcy. Want to make sure you have the best experience with Continental Airlines? We compare every price from over 1,200 airlines and travel agents to find you the best. Add to that the fact that corporate headquarters was locked up like Fort Knox: the presidents secretary had a buzzer under her desk that she could use to summon the police. Will our distributors sell our product? It was our story and we were sticking to it (to borrow a line from a country-and-western song). 055 to Newark. [8]:3337 The fire damaged the inner elevon of the left wing and it began to disintegrate,[3]:164[9] melted by the extremely high temperatures. The runway behind is irrelevant. [3]:115 It did not directly puncture any of the fuel tanks, but it sent out a pressure shockwave that ruptured the number 5 fuel tank at its weakest point, just ahead of the left landing gear well. . In the span of a couple of months, we replaced 50 of our 61 officers with about 20 individuals. We needed to stop flying 120-seat planes with only 30 passengers on them. And they are right: saving Continental wasnt brain surgery. Of course, when you are bleeding cash, its hard to think about anything but tourniquets. Theyve seen their friends get fired. [14], The crew was trying to divert to nearby ParisLe Bourget Airport, but accident investigators stated that a safe landing would have been highly unlikely, given the aircraft's flightpath. In fact, I think the word fun scares a lot of executives. We went through the entire organizationfrom the highest supervisors to the baggage handlers. part from Continental Airlines DC-10-30 , registered N13067 which departed Paris as flight. When Greg Brenneman joined Continental Airlines, the company was plunging toward its third bankruptcy in a decade. The historical norm for delivering bad news at Continental was for a senior manager to dump the news in the local airport managers lap and then hide in our corporate office building. [48] Continental denied the charges,[49] and claimed in court that it was being used as a scapegoat by the BEA. I then opened the floor to questions and answers. Maybe it was the 20-hour days I was working. But it would have been dishonest to back down or to fudge a reaction of sympathy I did not feel. More info is in our Cookie Policy. And we sold Continental as if it were already a winner. The NTSB described those incidents as "potentially catastrophic", because they were caused by blown tyres during takeoff. Continental Airlines - Wikipedia Dead Of Winter - Continental Airlines Flight 1713 - YouTube The pilots werent bad folks; in fact, many of them are good friends of mine now. Any first-year marketing student can tell you that to make more money, you have to listen to your best, most lucrative customers. The scheduled, domestic passenger flight was enroute to Houston-George Bush Intercontinental Airport, TX (IAH). En route stops were planned at Phoenix, Arizona and El Paso, Texas. No, says British Airways", "Press release, 16 January 2002 Issue of the final report into the Concorde accident on 25 July 2000", "Concorde crash remains unresolved 10 years later", "Concorde crash 'a disaster waiting to happen', "New improved Concorde cleared for take-off", Perception of Risk in the Wake of the Concorde Accident, "Final Concorde flight lands at Heathrow", Iconic Concorde Could Return for 2012 Olympics, "Judge places Continental under investigation in Concorde crash", "Continental denies responsibility for crash as Concorde trial begins", "Concorde crash manslaughter trial begins in France", "Continental Airlines faces manslaughter charges over Paris Concorde crash", "Continental responsible for Concorde crash in 2000", "Concorde crash: Continental Airlines cleared by France court", "Paris Court Finds Continental Responsible for Concorde Crash", "French Court Overturns Convictions in Concorde Crash", Families mark 10 years since Concorde crash, Un mmorial pour les victimes du crash du Concorde La zone commerciale s'agrandit Participez au concours Pep's Star La mairie propose de parler de tout Dbattez du logement avec Marie-Nolle Lienemann, "The Concorde SST Web Site: History of the aircraft that would become Air France Flight 4590", "Synth-pop trio Le Couleur explore beauty through tragedy on Concorde", "Le Couleur Explore Death Through Dance on 'Concorde' | Exclaim! Ask the customer in seat 9C the right question. It is the flag carrier of Republic of China with its headquarters in Dayuan Township, Taoyuan County. In a turnaround situation, people are tense and suspicious for good reason. According to the official report on the accident, the strip of metal installed on the Continental jet was made from a different alloy than had been approved by the US Federal Aviation Administration or the engine manufacturer. The airplanes interior had seven different color schemes, which I later found out was not uncommon. [18][19], A few days after the crash, all Air France Concordes were grounded, pending an investigation into the cause of the crash and possible remedies. In fact, when we went before the board, we told them Continental could earn about $40 million in 1995. The crew reduced the power on engines three and four in an attempt to level the aircraft, but they lost control due to deceleration and the aircraft stalled. Sure, you can skip this step, but youll miss out on the goodwill it fosters and the relationships it spawns. "it was Fly.com that found the best bargain". When I discovered Continentals real cash situation, I called Gordon. It is the flag carrier of Republic of China with its headquarters in Dayuan Township, Taoyuan County. But they did not feel that the compensation package was fair. They knew how to treat customers right, and we moved quickly to let them do just that. I dont know about you, but to me, a two-hour flight that leaves at 7:00 a.m. (after I have gotten up at 5:00 a.m. to get to the airport and havent eaten breakfast) is a lot different from a two-hour flight at 2:00 p.m., which falls after lunch but before dinner.

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