BBB Business Profiles may not be reproduced for sales or promotional purposes. Great Jones decided that it is much easier to charge owner than tenants as they already left. Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. Susan C Williams, thank you for sharing your positive experience! It's August and still not fixed/replaced. Despite me telling them not to keep reserves on file.Now they are using those funds post management time frame to charge me for landscaping and utilities. Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. Leshia, we are disappointed to see your low star rating. I even had to request new pictures and still the quality was subpart compared to similar property managers because they sent out a construction person to take the pictures as most if not all of their staff are remote. This was confirmed by my tenant. The entire experience from the first day they have been impossible to contact. Great Jones Resident Payments 717 N. Harwood Street, Suite 2800 Dallas, TX 75201 For your security, we recommend USPS Certified Mail (with tracking number), FedEx Ground or FedEx Express, or UPS. They gave me a few numbers and called upon arriving. While things were good initially, the past 6 months were a nightmare. 55 Monument Cir 7th Floor My air conditioning stopped working. The issue is that I have a rodent infestation and the pest control company that has been selected has not been managing it effectively hence why we have been dealing with a worsening issue for upwards of two years now. But it also means being a full-time landlord fixing toilets, chasing rent, and spending nights and weekends responding to your residents. With an unemployment rate of 2.7%, the city has experienced incredible economic growth. I explained and sent in paperwork showing I have a heart condition where I cannot be overheated. Hopefully this subject can be rectified ASAP. Great Jones has told us a few weeks ago that a second check for the remaining amount had been issued but we have not received it or been giving confirmation of it being sent. I work for a property management company. Hi Dylan Hicks, we appreciate your honest review. In addition, they overcharged me more than $3,000 for repairs that I have not approved, and they have been ignoring me requests for refund for weeks. 128 Sun Valley Dr, Macon, GA 31211 - Apartments.com Im very happy they have so many negative reviews. This company has shown they are not only incompetent of effectively managing a property. We were never truly satisfied with their services but continued for sake of convenience. To vacate the property. Went to go view a home in my area. This is the worst property management company. Barbara Ann, thank you for sharing your positive experience! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I work from home and have disabilities. I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed. They will not respond to your emails or calls and if youre lucky enough to get someone on the phone its with a third party company that has nothing to do with Greenville and has limited knowledge about any of the properties. This amount to pay for the final repairs was taken our of the reserve. In the meantime, my unit sits vacant for prolonged periods. My level of concern over these continuing delays is significantly increasing with each passing day. Big mistake! Our team is made up of both real estate veterans and technology experts. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. Hi Leticia, we appreciate your honest review. They responded with a phone call saying my lease was not renewed. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. By combining proprietary technology with deeply experienced local teams and a network of skilled partners, its full-service offering enables property owners to achieve exceptional performance from rental ownership without the management friction or headaches. Property Management Service - Fort Myers, FL. Great neighbors, maintenance and quick and efficient service from management! I do want to let you know that a concession for your time without a/c was approved and will be processed against your move out statement. He charged this company $90! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. He explained the process clearly and was able to accommodate us and our needs. GREAT JONES - 11 Reviews - 1026 Jay St, Charlotte, NC - Yelp Pasquale has been awesome at responding to our needs and concerns thus far in our process. I left this home in better condition with upgrades to many parts of the house. Our service and operations team is led by real estate pros with a collective 30,000 doors of experience. With a fully staffed 24/7 tenant support hotline, all of your requests will be addressed immediately and all maintenance repairs are performed by licensed and insured vendors. So residents can love where they live. Our simple fees are all-inclusive.No markups, no hidden costs, no locked-in contracts or cancellation fees. But GREAT JONES need to find a better system for ORGANIZATION AND COMMUNICATION. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Reliable premium management and maintenance. The application & $50 for fee was submitted on April 12, 2022. Thank you for reaching out regarding your remaining deposit refund. Great Jones offers rental property management for South, Central, & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, and soon Texas! I have had 3 pipes break, which they did fix. The reserve of 2K is still owed to us. As a landlord I am so disappointed that I select Great Jones as my property management company. I recently visited my property in person and saw the poor workmanship with my own eyes and provided a few sample pictures with this complaint. I put in new tiles to cover and hide this in the bathroom. Troubleman Jay, thank you for sharing your positive experience! Unfortunately, based on the information provided, we are having difficulty locating you in our system. Co-ops are stricter and may require a personal interview. Thank you for reaching out regarding your move out charges. Condominiums are very easy and almost never reject renters. Great Jones is building modern, full-service, highly tech-fueled property management for the several trillion (!) We also ensure all reviews are published without moderation. Unfortunately, based on the information provided, we are having difficulty locating you in our system. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB reports on known marketplace practices. Whether you are new to the rental lifecycle or are an experienced landlord, you understand that renting a property can be a lot of work. Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Have a wonderful day. Hi Current Resident, we appreciate your honest review. Do not use this company for any property management for your rental properties.Plus. they had NO IDEA that a squatter was in my property. My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. Chevrolet_Peety, thank you for sharing your positive experience! Thank you, thank you so appreciated. No water for first week here at property. Their driving purpose is to utilize technology to stay one step ahead of investors needs and positively affect their bottom line through never-before-seen efficiencies. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are subleasing a co-op or leasing a condominium, board approval will be required. I am a current resident. After all repairs were done, GJ agreed to list my property for rent but with condition to reduce price by 2% for every week on the market, so if they were not able to rent my townhouse within a month, lease would go down by 8%, and this reductuon was not negoshiable. Hi Kaeleii Riser, we appreciate your honest review. So property investors can thrive. The pipe in the laundry was leaking. When we moved out in July, we followed all the steps for moving out and notifying the company. Our management was switched to Great Jones later in 2020, so we dealt with the company for almost 2 years. FRUAD !!!!!!!!!!! Great customer service, fast response times for an out of state company, easy application submission, and overall great experience! They have an excuse each time why no one has come to fix it. Hi Haley Darnell, we appreciate your honest review. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. We rented our property from January 2020-July 2022. It was summer time. Thank you for your candid feedback. With this parts of the home floor buckled with the most in the bathroom and kitchen. Turns out that the owner was NEVER contacted by Great Jones. As a resident living in a property managed by this company I would like to express my complete and utter bewilderment by the lack of responsibility taken by this company to provide maintenance to the dwelling. We have not been successful after multiple attempts (emails and phone calls). Rent and bills were still due though. Run Run from this place as fast as you can. (15% of the annual rent). Note that complaint text that is displayed might not represent all complaints filed with BBB. Please be careful. Great Jones is not one of your typical property management companies in Indianapolis, Indiana. So after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. I terminated my contract with Great Jones in July 2022 and am still now having to spend more money to address the same issues and lack of quality workmanship. Retail Operations Manager (Property Management) One of their property managers wasted 2 weeks of my time having me view properties that already had current leases and failed to ever inform of it. Rent can be paid in cash, online through our portal . They have several different locations:https://www.greatjones.co. Rent and reserve are two different items. Who miraculously was able to contact the leasing team, whom by the way has no access to telephones only to emails they do NOT respond to. I had to pay someone to go back to properly address several issues that supposedly were included in the $8K. I'm sure no licensed inspector has been in this unit. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 668 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website : Most relevant EW Ebony Wallace 2 reviews US Mar 31, 2022 First time for Everything This has been a disaster. 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. scheme but as my property manager it is their duty to verify completion of work. Please let us know if we can be of any additional assistance. Great Jones Property Management Reviews | Read Customer Service Reviews But no one wants to do anything about. I have a disabled child who's a deaf mute and suffers from seizures. We will reach out to you directly and do our best to resolve this with you. We are live in our. Renting - Great Jones Realty Again I am requesting before & after picture for each service request. Their driving purpose is to provide the highest quality care for your rental properties . At this time the vendor has been assigned to the work order. Hi Kimberlin Valentin, we appreciate your honest review. If you people at great jones think I am going to pay for air conditioning unit that needed to be fixed you have another thing coming to you as I will fight these charges you havent listed what was wrong and the person who wanted to inspect did not want me there at all which seems to be fraud to me. Serious investors work with Great Jones, an Indianapolis residential property management company that excels in making their investments profitable. We will reach out to you directly and do our best to resolve this with you. Find out how we combat fake reviews. Vendor Partnerships - Great Jones Jessica is so experienced and knowledgeable, I am very impressed! the temp was near 90 in the home). This company is a scam and do not care about their tenants. Again I am requesting before & after picture for each service request. Great Jones Property Management Reviews - Trustpilot The General Manager (GM) functions as the professional-in-charge of the specific asset (s) under management . Yes you read me right! We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. The bathroom fixtures were old and outdated and I did not damage them. Attached are sample pictures showing the terrible workmanship including items that were never fixed yet they stated were. Acquired by Roofstock New York, New York, United States 51-100 Series B Private www.greatjones.co 11,116 Highlights Total Funding Amount $33.8M Contacts 47 Employee Profiles 4 Investors 8 Similar Companies 10 Find More Contacts for Great Jones Great Jones: Employee Directory | ZoomInfo.com I had to purchase window units so me and my family don't get sick. I had an anticipated move in date of the 19th of November. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. GET SHOWINGS DONE WITH RENTLY - Great Jones I don't know if Great Jones is in this fraudulentscheme but as my property manager it is their duty to verify completion of work. This company uses the cheapest contractors to do any repair which means no quality or warranty. Horrible company with the worst customer service I have ever experienced in my life. Great Jones as become a perpetual disappointment in "managing" my property. I placed an application on or about OCT 23. BBB is here to help. Communication sucks. She was charged for a service that never took place. Great Jones | Property Management Done Right 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. Great Jones is building the modern operating platform for the residential rental asset class. In closing great jones has one of the poorest communication and only responds by email. No communication. I paid out of pocket to have the A/C repaired. Complaints for Great Jones Florida, LLC - Better Business Bureau The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. Looking to rent? My poor experience is sadly confirmed by the numerous complaints and poor reviews about Great Jones as a property manager and I expect restitution for the work they cannot prove was completed from Great Jones(i.e. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Took 2 months to fix a major issue that left me staying with my mom for that time period. Enter your rental property's zip code or city below Zip code or city Get Started Or call us (866) 504-2251 to speak to a portfolio representative Prospective Owners Email hello@greatjones.co Services Pricing Locations Company Careers Search Rentals Help Blog Vendors Current Owners No missed payments or issues ever. They barely answer the phone, and when they finally get you a Property Manager- they dont know which homes have already been leased. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Management - Phone Number - Yelp Restaurants Great Jones 4 reviews Claimed Property Management Edit Closed See hours See all 4 photos Write a review Add photo Location & Hours 414 Fayetteville St Raleigh, NC 27601 Serving Raleigh Area Get directions Edit business info The rent was on part with comparable properties in the area; just check the comps, time on the market and rent to confirm. I currently am a renters and my house had a problem that was beyond tenant repair. Hi Kathy Robinson, we appreciate your honest review. It asked for my social security which I was not comfortable with. The washer hose is attached to this. I hate this establishment I would never recommend anyone to live in any houses owned or managed by Great Jones they should be call called horrible Jones. Types of diversity represented in an organization, specifically of those who are founding members, currently the CEO, or have check-writing abilities in an investment firm. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is very frustrating and unacceptable! So I requested the information needed to complete my application. Experience with shopping mall property management a plus. Great Jones Property Management Reviews | Read Customer Service Reviews If you are a first time renter in New York and do not have a credit history in the United States, landlords might require an extra security deposit, a guarantor or rent paid up front. . International Association of Better Business Bureaus. If you are wishing to dispute any items on your move out statement, please send an itemized list to ********************************* and we would be happy to review. For too long, property management has been something to endure, not enjoy. BBB is here to help. Super shady. The first thing they did was raise the rent. Great Jones Property Management Reviews | Read Customer Service Reviews Get started managing your spaces and locations. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. Please believe me when I say that every single 1 star review is absolutely true. Procedures and requirements may vary from one building to another, so you may want to use a broker in order to guide you through this process. See details. Save your money and sanity! He got mad because we went just to tour the home, not fill out the application because we werent settling for anything quite yet which was VERY tempting considering how nice and cheap it was. We would like to have a better understanding about your experience. Great Jones Florida, LLC | Better Business Bureau Profile - The long vacancy period was not due to my refusal to reduce rent. Thank God I watch my stuff I was able to restart my own account in time before they came to cut my services off. Paulette Jackson, it's experiences like yours that really keep us motivated! They did it w/o even telling me. Grace Property Management. After he found out about it, it was fixed the very next day. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Great company to work with !!! So residents can love where they live. ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. $50 application fee is costly when you trust that your payment will be credit for the investment of renting a house. We're raising the bar for annual rental management. The utilities had also not been turned on after the tenants moved out, leaving the ** and refrigerator without power for a week and a half. So I left the property "Rent Ready". Terrible company. We have yet to have a maintenance professional come out and assess anything after almost 2 months of submitting maintenance requests. We paid first,last,and security. (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. This feature is in beta and may change with future updates. For too long, property management has been something to endure, not enjoy. We faced numerous maintenance issues, mainly HVAC, where we found ourselves living in a 90+ degree house for weeks at a time during summer months in **************. I am not sure how old that carpet is as it was peeling up all through my residence. Reply from Great Jones Property Management. Very pleased with Great Jones property management. great jones greatjones co great jones florida llc great jones ltd jones property management llc jones realty llc Great Jones Global Presence Outstanding loans, assets liquidation, credit and rent history are also taken into consideration. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. Our maintenance team has updated the work order as an emergency. I contracted with Great Jones as a property manager in August 2021. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. Apply now Together, we'll deliver a greater property management experience. Read 1 more review about Great Jones Property Management. Our focus? Unfortunately, based on the information provided, we are having difficulty locating you in our system. Feel free to reach out to us if you need anything. His response time was fast and effective and he help me land my home. Hi Jewell, we appreciate your honest review. No water for first week here at property. I wanted to share some additional follow up issues Ive experienced with Great Jones. At the time you were vacating the property, the property was transitioning to another property management company. Hi Shay, we appreciate your honest review. I sincerely believe they are a scam. As a matter of policy, BBB does not endorse any product, service or business. This resulted in a leak that then damaged the vanity and my tenant had to request a subsequentvisit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. Hi Al 2, we appreciate your honest review. After 3 months, we have been trying and have sent multiple emails. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I havent received from Greatjones no information they are unprofessional & scammers. I have kids and we are unable to use the bathrooms and the tub due to the switch is coming up thru the tub! Thanks for everything. We signed up with great Jones property management in 2019. If you do not meet this criterion, a guarantor may be required. This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. Great Jones was acquired by Roofstock last year I believe which is a company based in *******. He didn't know the AC wasn't working. To add insult to injury, in September, I receive a notice from Great Jones stating I still owe $500 for their services coming to a grand total of about $11K (not accounting for the property management fee and regular maintenance items). By way of, sink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50.
