If you cancel your service, you'll owe the remaining balance of the phone. How can I get information about my trade-in submission? Today, they credited my account with $142. If you chose to bring your trade-in to a Verizon store*, use our. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). As a consumer myself, I know it's vital to get the proper promotions that are promised. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. What's that called in statistics again? NOTE: I am turning off AutoPay until this is resolved. Have a phone you love? Stop saving old devices; cash them in credit towards a new device instead. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. or put that toward a. device. Find out the trade-in value of. Not a problem. Finally, they instructed me a way to request a mailing label that I needed to print myself. This article has been viewed 483,948 times. Our goal is to provide you with the best experience. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. Try being overly polite and thankful. Not a Verizon customer? Archived post. We inspect the device you send to ensure it matches the information you submitted. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. vzw_customer_support. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals The most popular is because there actually was a problem with the device once it was received. Thank you for reaching out to us! Damaged devices have less value. I expect my last two bills to be paid for my time and trouble. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. Verizon customers might earn a Verizon mobile account credit or PayPal credit. Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. Sadly, it can slash up to half of the credit you will be getting. Archived post. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. When it comes to trade-in values, this is where Verizon falls short. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. How long does it take to see trade-in credit? : r/verizon - Reddit iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Don't use Verizon trade in program if you purchased phone from - Reddit If there is any remaining credit it will be put toward your Verizon account. Check your spam folders because we send all notifications about your trade-in to the email address you provided. Nothing moves as fast as technology: Todays high tech is old news tomorrow. Due to inactivity, your session has expired. Due to inactivity, your session has expired. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Trade-In kits not recieved FOUR times - finally I - Verizon Community Visit our Activate your mobile device FAQs for more information. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. To learn more about the process, check out this step-by-step how-to guide. Turns out Verizon's trade in process has issues. I feel verizon lied. Press 1 for English, and press 2 to speak with a rep. SO I'm confident there's a huge under-reporting bias going on here. And we want to make sure you're getting your promotion! Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Enter your ZIP Code and filter for "Verizon Company Store". Return your trade-in device with the battery in place. Downdetector only reports an incident when the number of problem reports is significantly higher than . That is a standard industry practice. You can have someone call me at 9am pst today to discuss. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. Here are some answers to the most common questions about the device trade-in process. This takes about 2 weeks from the time we receive your device and you accept the Agreements. upgrade. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. Applied to your Verizon mobile account within 1-2 bill cycles. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. I even offered to drive the phones to a physical store, but they said that was not allowed. You need the device ID to do a trade in. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. PayPal credit within 2 weeks of receiving your device. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. We use cookies to make wikiHow great. How can I get a copy the contract I signed and agreed on? Almost anything Verizon sells. Visit our Verizon Gift Card FAQs for more information. Welcome to /r/Verizon! Choose from our 5G unlimited plans - all on the same easy-to-manage account. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. rpaulmerrell 6 mo. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". I feel your pain. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. * You can also use your credit toward a. your phone, and receive cash. Thank you for reaching out to us. Device trade-ins are final. By using our site, you agree to our. Stores your username on this computer. To create this article, 41 people, some anonymous, worked to edit and improve it over time. You should not use this feature on public computers. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Don't see it? No trade-in value will be provided for these items, and they won't be returned. To apply for this kind of trade-in you must be logged in to My Verizon. Here's where to find the UPS QR code: The code displays during your trade-in request. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Plus, a new line is required. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. Also, $45/mo sounds like multi-line pricing. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. >Aldo. Mobile device deals and promos FAQs | Verizon You are in the best place to get this corrected. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. Ill try to attach a screen shot of my comments. Send in only one device per package. Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. Correct answers are available for this post. Even if your devices have no value, we can recycle them responsibly for you, for free. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. So I wanna know if anyone else actually got their credit? Reddit - Dive into anything Get up to $500 when you. Final payout can vary depending on what shape the phone is in. iPhone trade-in: How much is your phone worth? Re: Trade-In kits not received FOUR times. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. Check out the latest deals from Verizon on smartphones, accessories and more. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. How to Win a Complaint Dispute With Verizon Wireless. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. New comments cannot be posted and votes cannot be cast. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill.

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