I don't event know who to call about this. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In mid-May 2018 credit denied and find online have no credit limit $0 after charge declined on an Amazon purchase. Enter your Online User ID and internet banking password (IPIN). I have been paying my bill on-time, and when I called Customer Service, I was given many false reasons as to why my account has been blocked (my address was wrong, though I have not moved; I haven't made 6 consecutive on-time payments, which I have verification that I have; the limit was lowered, but the card has been off for over a year?). Thanks so much for your advice. If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. Your account is in default. Contact us immediately using the number on the back of your card or by using a number at the following link: https://www.citibank.com/tts/solutions/commercial-cards/contact/ if you have responded to an email with personal information and believe it to be fraudulent. What you can do to protect yourself against Social Engineering: If you believe that you may have disclosed your personal or card details to a fraudster, please contact us immediately using the number on the back of your card. The interest rate doesn't matter to me since I usually pay it in full, but if they shut me down because they don't make enough money from me even though I spend a good chunk of money on their card, then that means there is something wrong with the bank and not with the consumer. If you have inadvertently locked your Citibank account from too many log-in attempts, you can have it reset by selecting "Password Reset" and following the steps to reset your password. Ensure your devices have up to date operating systems and anti-virus software. I have a credit score of 840, this will surely inpact my rating that I made sure stayed hi for years, just for them to ding it..I am so pissed. . Do you want to go to the third party site? upon clicking, focus moves to the search input field, https://online.citi.com/US/JRS/globalsearch/SearchAutoCompleteJsonP.do, Do Not Sell or Share My Personal Information. I received a letter in February notifying me that my Citibank account will be closed as of March 4th. Customers with devices that support facial recognition also have the option of signing in using this feature. Just got a notice that our account is closed. New comments cannot be posted and votes cannot be cast. no i need my FUNDS NOW! Citibank, Wells Fargo, Chase Watch Out for Fake Bank Text Messages Me too! Horrible connection and after I made my weekly payroll deposit the account was suddenly closed and I was locked out on their mobile app/online everything. He said he thought it was due to excessive activity. Citibank froze my account for suspicious activity on June 17th - Reddit I am left stranded with no means to access my money from my account except transfer to my someone else's account and then ask for cash! Spelling errors There may be obvious spelling or grammar errors, which help spoof emails avoid spam filters. I nearly had a heart attack when I opened my statement! The Citi rep said to call back when fully credited and can issue a check for the credit balance. My Citibank account was closed without giving appropriate reason. The customer service agent had very thick accents and I was barely able to understand. Banking customers can call 1-800-374-9700 (TTY:800-788-0002). If you notice anything unusual, you can raise a transaction dispute online in CitiManager by selecting the transaction and clicking Dispute. Additionally, you can also contact service using the number on the back of your card or this link: https://www.citibank.com/tts/solutions/commercial-cards/contact/. If you spot a problem, raise a dispute in CitiManager or contact us immediately. The bank has also had trouble keeping track of the flow of illicit funds through its accounts. I'm so furious! We apologize for any inconvenience and thank you for your patience. I paid it down quite a bit because of the interest rate. BS - It's more like my interest rate was too low for them and All of its customers. Also, they raised my Interest rate to 29.99%. Several signs can help you determine if an email is legitimate or a spoof. I had the cards for slightly less than a year. I thought 840 means you are overqualified for every loan and credit card. The links in the spoof emails almost always take you to a spoof website. As a Citi Commercial cardholder, you can be assured that we are constantly trying to improve ways to help safeguard and protect you and your account. I didn't even receive notification! Finally, when I did call this number I got a real answer, which was that they were in the process of closing the account and that I would not be able to open account with Citi again. Called over phone and got suggestions to talk directly with customer representative at the bank branch. Scan this QR code to download the app now. Im going threw it now they locked me all because they say my phone is not verifiable. my account was closed. Please allow us up to 5 working days to verify your KYC request and process the financial transaction. I have been with citi card for over 4 years now, paid off every balance no matter how high it was. Did anyone figure out how to get their money back. 3. Checked Citibank app and learned all 3 cards closed, including one with Costco membership. Citibank: Reviews, Complaints, Customer Claims | ComplaintsBoard The idea that a bank would close a bunch of individuals' accounts because they are Republican is nothing more than fear caused by imagining a conspiracy dilemma that doesn't exist. Select dormant account, purpose of upload as Dormant Documents Submission and Document Type as Passport. We're not in the position to have our commercial account closed with no notice. I can't tell how upset and profoundly disappointed I am of how customer service or any other service related to that issue has handled my case. They did the same to me and I am over 90 days. Sign On to Your Citi Account - Citibank I called immediately and gave them my checking account number, but the woman took it down incorrectly and of course it was rejected. I've had my citi double cash back card with them since 2015 and received an offer to open a savings account with them last year when I received an offer to get 2.5% back through the end of 2020 for opening it. Also because I am starting a new job and i already gave my new employer the new Citibank routing and account number.So when I was opening the Citibank account i transferred 25 bucks from a prepaid debit card i had . They keep putting you on hold. All cards were always paid on time, and some I carried a balance on. I guess banks are going out of business. Well, she connected me to an idiot robot named SALLY. Out of curiosity, I tried the website again and it turned out it was working so I just opened an account online at that point and decided I just wouldn't send the packet back and close the unactivated account I had set up over the phone later. Hi Lynne! Before you respond to any text message, learn how to distinguish a genuine text from a "SMiShing" message that may have been sent by a scam artist. You can view and update the information we have on file for you by signing into your account on CitiManager. Mortgage Only Customers. I opened my account ONLINE last week a checking account and got a debit card . I have filed a complaint with office of the comptroller of currency https://www.helpwithmybank.gov/index.html. Citibank locked my account and won't release funds for up to 30-60 days. If my account is closed, I should be able to go in and get it. The breach exposed the names of customers, account numbers and contact information. After a three of these letters and subsequent calls, they did close my checking account. Has anyone had any luck with them unlocking their account when they got blocked? I will be filing with the BBB and attorney general's office in my state and the state of their incorporation. I cant fill up in Costco and stuck about 15 minutes lines, and I called customer service and they dont know about it and want me to wait the letter mail to you. You can also call customer service here to have your access restored. I got a letter like this too. Alfredo Mangachi: "It may sound . Let me clarify, I don't quite understand how you can offer an introductory rate 0% rate for 18 months, then when someone puts a large amount on the card, close it and ask for full payment. If so please advise. I'm still pissed. Checking, Savings or Credit Card Customers. A couple of weeks after they closed the account, I noticed an ACH payment taken out of my checking account from Citibank. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Your country of citizenship, domicile, or residence, if other than the United States, may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls that you are responsible for following. I got my last check from my old job ($3k) and deposited it, I then got a direct deposit from my new job. I have called 4 days in a row and I have not gotten an explaination. You are leaving a Citi Website and going to a third party site. Authenticate OTP, post which you will be able to view your card number, expiry and CVV. There's thousands of dollars in there and they said they would mail me a check within 30-60 days? Help Center - Citibank True enough, although when an account is closed like this, it's usually something that was uncovered during the KYC (know your customer) process that takes place in the few days after the account is opened. Ugh now I'm fearing they might disconnect my phone ! I have called 4 days in a row and I have not gotten an explaination. It does not, and should not be construed as, an offer, invitation or solicitation of services to individuals outside of the United States. Important Legal Disclosures & Information. I would call and they would tell me not to worry, they don't see any reason why the letter was sent. No big debt. What type of foolishness is this. Last month they closed my savings account with no explanation and after five calls was told their complance review department closed it and they didn't have to give me an explanation and could close the account anytime. That's discriminatory for one. Just called because my card stopped working. But other key data, such as date of birth and card security codes were not compromised, the bank said in a statement. Get alerts delivered to your mobile phone so you can stay updated on your account activity. with the cash back though It was harder i tried to redeem it as direct deposit but the representitve told me since the account is closed you can't acces your cashback and it will be forfeited, I put down the phone and I tried through the automated system to send out a check and it worked i'm syill wiating for the check to arrive butit is still in the time frame of 7-10 business days I hope it will s how up, I know citi is out the 2 percent (I found out I'm not getting the 2.5 percent since the bank account wasn't opened the required 12 months and how convenient for citi that they closed it just a few days before 12 months after opening it). Anyone have any idea how much this is going to lower my score? The complaint has been investigated and resolved to the customers satisfaction. I filed complaints with many agencies, including the OCC. tried again, same thing, immediately msg citibank through the app on my ipad, they call me, after asking wtf, they exclaim no problem on their end, no they didnt freeze, no they didnt close my acct, theyve no idea what im talking about, so I go on checking around my acct in the app, I see an area to wire money to pay employees or what have you, so I proceed to send two, the first a smaller to make sure it works, so $475.. it says successful, and it does actually go into another acct I have and sent to, so I go back in and go for the almost remainder, $12, 000, again, successful the transactions reads, I wait, and to no avail, check citibank, and it doesnt show it there either, per my acct balance, after a couple hours I check citibank again, boom, its back, my 12 grand, so I try once more, $11, 900, charges are ridiculous for the wires so had to do a different amount, so I send, it says successful then reads pending day after day the same, finally several days later said it was denied, but guess what my acct balance does t yield it,.80 cents was the last I saw, and havent been able to get into my acct since although, ive contacted better business bureau, and filed a complaint with them, they in turn have filed with citibank they are money stealing thieves, all of them, cause ive talked to at least that many overthecourse of five days! Citibank blocked my account Im not sure what that means but every time I log in the mobile app and check the status of my account is just says account blocked I called multiple times and they just say my account is under review and that it should be resolved in 24-48 hours. Has this happened to anyone please help I'm paranoid I got . Why would a company with associates who posses politically diverse views single out one political party and ask that same diverse staff to administer something so potentially legally dangerous? Step 3: Enter the OTP sent on your registered mobile. Bank Closed or Froze Your Account for Suspicious Activity: What Now? Here's a quick step-by-step guide to activate your Citibank account in two minutes. Similar here yesterday Oct 15, 2020. I read that back in 2015, Citi wanted to remove its "bad bank" reputation, but it seems like they are still doing it now. My account is barely 2 months old. It also makes no sense, business wise, to alienate individuals based on their choice in political party affiliation That alienates half the country. I cannot get anyone one the phone who knows anything. I have been with citi-bank since 1994 and when Costco moved from American Express to Citi-bank, now I have two cards. What would someone in that situation do? Since I could not use the no credit card, had to cancel and pay again for a new Budget rental agreement. Become homeless? Set up a login cookie Some sites like Citibank.com let your computer remember your User ID. just received a letter from Citibank closing my account. Choose a User ID for Online Banking. Then she told me your account is "under review" it's gonna take 24-48 hours to maybe unlock i told her what do u mean MAYBE ? In November they jacked my rate up to 30%! Their agreement says they can cancel for any reason. I thought this was strange because as soon as the third rep filed my appeal, it was immediately declined and she said that I should just appeal for a new card. At the end of June 2020, they closed the account and demanded payment in full since the account was closed. Key logging: This is another method used to capture your personal information. When you perform sensitive or high risk online transactions, or if our controls determine that your login attempt may be unauthorized, Citi may send you a one-time-use . And I too have to write a letter asking why. . Late May, I call and they say its odd nothing has been done on the account but see my prior call info. What a crock! It happened one day after i made a large purchase on the account I was an authorised user, they closed my accounts I had almost 300k thank you points that were stuck there and approximatley 1000k in cashback Luckily i was able to get it out since it takes a few days or so I noticed it a few hours after they closed it because I went online I immidiately transferred out my thank you points to a participating partner airline, Thieves know how to retrieve this information, or even set it up to automatically have it sent back to them! I was sure this was a scam email since I have perfect credit and have had this card for 26 years.

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