Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. 2023 Trustpilot A/S. From its origins in 1925 in Rome as a small leather goods shop, Fendi has grown beyond bags, purses and wallets to encompass clothing for men and women. This is an authentic FENDI Denim Baguette in Blue. Experience with fendi.com customer service? | PurseForum The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! So she had to call them and they sent her one with no apologies for their carelessness. I hope you get it sorted - I would not be a happy bunny and please don't give up! Contact Us | Louis Vuitton You must log in or register to reply here. I contacted the Fendi store for a replacement. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. . Fendi wants to be one of the leading designers of the world, but will not stand behind their product. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maison's DNA to our clients. So, as any normal customer would do, I requested a refund since a store credit is useless to me at this time. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. We will reply to you as soon as possible. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. 885058 i cannot believe this company is doing business in this matter. Please find below our worldwide Client Services numbers and hours of service. Chanel advisors are available to answer all your questions. It had to be returned by Jan 4th or could not even exchange it. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. I then called back and tried explaining to someone else what happened. Surly that for Xmas they would have made this longer. She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. Yan welcomed me and asked me if he could assist, and he was great at everything! Bought a 2500 bag. Basically they took the money and never shipped the shoes. Now Im stuck with damaged tights ( which cannot be repaired). I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. Get contact details including emails and phone numbers (business & personal). How long had you possessed the bag when this happened? My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. If so, please contact me as I have opened a case with New Yorks 7 on your side. I am still awaiting a refund on the item that they sent to me damaged. It's important to find a balance between price and perceived value to mitigate this pain point. Terrible after sales customer service at their flagship store in Milan, Italy. Contact our Customer Care at +61 1800959920. Fendi Chef - 19 For Sale on 1stDibs | chef fendi Thanks for sharing your experience! They told me these policies are listed on the purchase link (in the fine print below) but it feels wrong and like i was deceived that the associate who helped me purchase originally connected with me on the website and did not directly inform me that policies would be different and this was in fact coming from a store and not via the website. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. Can't imagine how bad u feel when they gave u such a service. GoFedEx 1.800. It has been over 30 days since I returned these boots, and I have not received my refund. All rights reserved. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. I followed the full return process using the prepaid return label that was provided. I spent 1000s on Fendi products. They never alerted my wife at the time of purchase that this was a FINAL purchase and that NO refunds could be issued. Absolutely one of the most third rate customer support from among the top brands. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). Companies can ask for reviews via automatic invitations. JavaScript is disabled. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. JavaScript is disabled. Kim Jones joined her in 2020. It was too small so I returned it two days after he bought it only to be told I had to take store credit. If a product is difficult to use or doesn't do what it is supposed to, that can cause major friction for a customer. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. This flap opens with a magnet to a brown nylon interior with a zipper pocket. The belt got lost. I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. Word to the wise, save your money and buy something WAY cheaper. Less than a month later the shoes are already pulling apart all of it. 463.3339. We will get back to you shortly with a satisfying response. Contact us via fax, email, or call to experience exceptional customer service. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. Definitely a brand to completely avoid. Some of the add-ons on this site are powered by. That is really too bad. Made with in Ukraine. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. Please email us or call +44 (0) 203 943 5555. I guess it really depends where and who you are dealing with. Contact our Customer Care at +61 1800959920. Oh thats terrible but it appears most Fendi boutiques are known for poor service! Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. International Association of Better Business Bureaus. Three month on still trying to send the earings back to Fendi and waiting on a refund. As they should! I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. It goes against our guidelines to offer incentives for reviews. Really disappointed - will not be purchasing again. I have returned the damaged item to Fendi and have confirmed via tracking that they have the item I askd for a full refund or a replacement Ive received neither, Now they have my money and the product. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . I am demanding a full refund before resorting to litigation. Basically they took the money and never shipped the shoes. Ive just called customer service as my phone ring socket suddenly broke last week. Fendi Americas | Complaints | Better Business Bureau Profile I sent at least 10 emails, no response. Its been almost 3 weeks and I havent even received a tracking number. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. Fendi email address and contacts - GetProspect Once that happened there is nothing we can do on our end. The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." I sent at least 10 emails, no response. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. No refund for months, no response from FENDI. Contact Frame USA | Contact Us via Fax, Email, or Call You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. It may not display this or other websites correctly. The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. The item was bought in August 2021 and has a 2 year warranty. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. 18 complaints closed in the last 12 months. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Organisation Model pursuant to Legislative Decree 231/2001. They are claiming that they are not in receipt of this return. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Their store staff is clueless and only interested to sell sell sell. Be aware before buying anything from their online store that you will be left alone if any issues. One would guess that providing official proof of purchase info and images of said issue would prompt a response. I went to the website to look into a bag I was interested in. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. Sign Up For Free G2Crowd Trusted. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. The rep then told me to call the toll free number. They just keep sending the wrong paperwork to send back so DHL won't take it. I explained I dont wear jewelry. good luck! Basically gave me the runaround. Fendi Swimsuit - For Sale on 1stDibs Copyright 2016-2023 Getprospect. Unbelievable. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Are you sure you want to remove the following item from your Bag. FENDI Official USA Online Store Still no refund and still have the wrong parcel. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. Bought a trench coat for 4000. I lodged a complaint about the quality of a Fendi product. . We were told after they examined the slides that these tears are characteristic and not a defect!! Relating to customer service only: Horrible. Absolutely one of the most third rate customer support from among the top brands. Well Monday came and she told me nope. The item was bought in August 2021 and has a 2 year warranty. They then informed me that my purchase was through a boutique and in fact NOT through the website, so I would not be issued a refund. Bought a trench coat for 4000. They dont know who or which department. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. BBB is here to help. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. Anyone can write a Trustpilot review. BBB Business Profiles may not be reproduced for sales or promotional purposes. My friend bought a purse once and they forgot to give her part of her bag. I contacted the customer to say we had their parcel and asked if they had received ours. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. 2023 Trustpilot, Inc. All rights reserved. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Bought a 2500 bag. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. I called multiple times - was led down different rabbit holes and was given conflicting information. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. Or use one of these numbers if you need U.S. TDD services, or billing or international support. That is really too bad for Fendi rep of customer service in NY Flagship. The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. The team creates a personalised journey for them through the Fendi universe, with exclusive initiatives and events created specifically for each individual client, with the final aim of welcoming them to the Fendi family. I bought my two spies from Fendi boutique (Houston) and I always get the best service. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. I'm curious what it looked like. Still no refund and still have the wrong parcel. I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). So it was sent back directly to the fendi even without reaching my address. Its day 26 since I ordered the product from Fendi online store still no updates on the order. FASHIONPHILE is not affiliated with Fendi. The Style Office is the beating heart of the company, with the assemblage of a creative team that breathes life into the collections and makes the Fendi dream come true. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. The Commercial Division defines the sales strategies and plans Fendis commercial presence across the globe through a network of retail outlets as well as through other wholesale and franchisee sales channels. We also ensure all reviews are published without moderation. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. The duty of the Corporate Social Responsibility Department is to integrate social responsibility processes within the strategic vision of the company. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt . BBB Business Profiles are subject to change at any time. i experienced it myself, in fact. Fill in this form to send us an email. We will reply to you as soon as possible. It has over 80,000 satisfied customers and businesses all over the world. Shopping Bag (0 items) Customer Service. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. Please fill in this form to send us your inquiry. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Please fill in this form to send us your inquiry. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. They keep promising to issue a credit note for online but it has not materialised. Can you post a photo? I asked them to send me proof of how I could have broken the coat and they refused. Note that complaint text that is displayed might not represent all complaints filed with BBB. I was promised a call back from a supervisor twice. FENDI - Client Services - Contact Us - II Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." So far the service has been very thorough. Needless to say no one has called to set up the **** This has been the worst experience ever. We are a Ukrainian company. Are you sure you want to remove the following item from your Bag. Fill in this form to send us an email. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. 6. Shop Fendi Online | Nordstrom I have purchased in just about every designer store and they all have a return policy except Fendi. Try email finder for Free and reach your ideal customer. I then took them to Fendi *********** to have them replaced or be refunded. Problem still not resolved after spending over $600 on crap glasses. I've bought a lot from Fendi and am very happy with quality and customer service but I'm still just one person! The item was returned and still havent received a refund after nearly 7 weeks. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. LIVE CHAT. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. They dont know who or which department. I would never use this company again. The belt got lost. We'll be more than happy to help and will reply to you as soon as possible. Terrible after sales customer service at their flagship store in Milan, Italy. They just keep sending the wrong paperwork to send back so DHL won't take it. Will definitely not be repurchasing anything Fendi! Never again. More than a month all I got was we are in touch with after sales and dont know exactly if we can. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. So far the service has been very thorough. Our advisors are currently unavailable. You are very fortunate, Fendi, to have such a treasure on your team. No one has contacted me. Terrible customer service from a so called high end company. Saturday: 10am-7pm EST. We use dedicated people and clever technology to safeguard our platform. Terrible experience. FENDI - Client Services - Contact Us I was really hoping it will hv optional additional hook for sling belt attachment. Can't find any other messenger bags that I really like. Contact us - FRiENDi mobile Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Not to mention, everything I wanted to purchase was SOLD OUT. Are you sure you want to remove the following item from your Bag. The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. Addressing a question. You can find them on the care card included with the slides. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Here are 8 tips for writing great reviews. Anna is genuinely excellent to fendi. do you have a pic of your bag? BBB Business Profiles generally cover a three-year reporting period. There was an issue with the delivery of my items. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. Surly that for Xmas they would have made this longer. I have nothing. After care is really bad. Once on 11/23/2022 and once on 11/27/2022. The person helping me said they would text me additional photos and videos of the item. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. But don't be too alarmed by horror stories. The item was scratched, and not to my standard of quality for the +$1,500 price. Are you guys at Fendi serious?? If they give me my money back, the bag costs +100 today!!!! Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. Definitely a brand to completely avoid. Client Services - Contact Us | FENDI Australia i think that i will be furious too! Monday-Friday: 9am-9pm EST. Customer Service - Bottega Veneta I purchased a pair of sunglasses online directly from Fendi. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. They then urged me to purchase as the item was limited and that they could send me a direct link to purchase. Good job fendi. FENDI Vitello Grace Light Logo Fendi Pack Backpack Black 1114838 Founded in Ro. If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. Terrible experience. Problem still not resolved after spending over $600 on crap glasses. Fendi is a registered trademark of Fendi. Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417.

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