If you bought it over eBay and it isn't right, it's the seller's problem not yours. If you disagree with our resolution after we've stepped in, you can ask us to take another look. If you've already registered, sign in. Lounge cushions target Seat Cushion Dimensions: 23 Inches (W) x 80 The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If you need to return the item you bought, you can open a return request through the order confirmation email you received. 1. If you haven't received your item, you can check to see when it's due to be delivered. The item can be purchased using Buy It Now. Once you request a return, the seller should get back to you within 3 business days. We'll automatically close a return request if there's been no activity. You can add a message to the seller and also upload up to 10 photos showing the item's condition. Fill in your delivery address, email address and payment information. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. You'll receive a confirmation email once you've created the request, which will include a link to view your return details. Copyright 1995-2023 eBay Inc. All Rights Reserved. So if the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Heres how to track your order as a guest: Youll see a delivery status bar with a delivery company, tracking number, and the items current location. You can also see the status of your return by going to View order details in your order confirmation email, then selecting Resolutions. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. To help you find the information you need, we've put together an overview of how the process works, with links to useful articles. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. 4. How you request the return depends on how you bought them. Returning item as a guest - The eBay Community You can choose whether to accept returns if a buyer changes their mind about a purchase. So if the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Read our article about managing refunds and return requests. Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. However, we're here to help. Who pays the postage costs depends on why you're returning it. . You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived. Learn everything from how to sign up for free to enterprise use cases, and start using ChatGPT . Don't forget to seal up the item with packing tape. Select Return item. Download Article. We need an option to choose between the new packing Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Select your reason for returning the item. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. How they can respond depends on the reason for your return. You can follow your package online all the way to your shipping address when the seller uploads tracking information. Get help if you bought as a guest | eBay Companies respond better when others are watching. Guest purchases are protected by eBay Money Back Guarantee, if all eligibility requirements are met. If you have paid for your item using a guest account then you will need to contact us directly. If your seller is sending your item using a tracked delivery service, you can follow your item's progress all the way to your delivery address. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Instructions here >> Get help if you bought as a Guest. Learn more about using your social accounts to get set up on eBay. Monthly Chat with eBay Staff. Select View order details. Make sure you know what you can ship and what you cant to avoid delays and fines. Returning Items | eBay When the seller replies, we'll send you an email with details of the next steps. ChatGPT cheat sheet: Complete guide for 2023 Pack the item and ship it. By signing up you are agreeing to receive emails according to our privacy policy. Community Info. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, USPS to replace First Class Package, Retail Ground, Parcel Select with Ground Advantage Summer 2023. Made a purchase as a guest, now can't track my package. : r/Ebay - Reddit Solved: Ebay refund without Paypal account - PayPal Community There are several ways you can send an item back to the seller. Your item may still be in transit. ebay customer service on their facebook page. Select . Tip Select your reason for returning the item. I had to return my product to the seller because it did not match the one that was shown on Ebay and I received an email stating . I You can: Tip You can also click on the order to bring up a new page. Include your email address to get a message when this question is answered. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Seller Center has answers you can trust for all your selling questions. Fill in your shipping address, email address, and payment information. Refunds go back to your original payment method and are typically available within 3-5 business days. So i have bought an item as a guest and it didn't arrived. Finally, expect to wait up to 6 days after the seller receives the item to get your refund. We work hard to make returns smooth. If you need to return the item you bought, you can open a return request through the order confirmation email you received. Returns happen. You can also select View order details in your order confirmation email to see the latest tracking updates. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. I sold a few items Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. I Learn more Seller information danheineman-5 (967) 100% positive feedback Save seller Contact seller Visit store See other items lose weight before trt reddit Donna Ricco Cocktail Dress, ruffled hem navy size small. This item: AT&T Prepaid $10 Login to manage your AT&T Wireless, DIRECTV, U-verse, Internet or Home Phone services. Welcome to the Shipping board! % of people told us that this article helped them. Tomoaki maeno Katsugeki Touken Ranbu: Fate Horizon A thin veil of cloth Why was my refund less than the amount I paid? The seller will also pay for return shipping. You'll receive a confirmation email once you've created the request, which will include a link to view your request details. For advice on how to find an eBay shops return policy, read on! If you haven't received your item, you can check to see when it's due to be delivered. Get help with an item that hasn't arrived. There are several ways you can send an item back to the seller. Find out more about signing up for an eBay account. 1. If the estimated delivery date has passed and you're still waiting, report that your item hasn't arrived so the seller can help you out. You can check back regularly to see the seller's response and to find out what you need to do next. When your return request is accepted, we'll send you an email with the subject "Send the item back". Check the listing to see the seller's full return policy, including how long you have to request a return and any other conditions. Sometimes the PO doesn't Click the image above for the latest Announcements from eBay. For those rare cases when they dont go that way, the. This article was co-authored by wikiHow Staff. Most sellers refund as soon as they get the item back. When the seller has accepted your return, you need to send the item back to them. Phone Number. Buying as a guest | eBay If you don't have an eBay account, or didn't sign in to your account when you made a purchase, you can still request a return or report that an item hasn't arrived. Your guest purchases will still be managed separately, but youll find all your future purchases in My eBay. but the buyer didn't pay any shipping. If you're not able to resolve things with the seller, you can ask us to help. Here you can discuss all things shipping with other members. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Who pays the shipping costs depends on why you're returning it. Instead I get a letter size Seller information See other items cuff david yurman 7 inch diamond bracelet Condition: New without tags David Yurman Store Details. Then, fill in the form and click Request a Return. Next, print out the return labels, repack the item, and put it in the mail to send it back to the seller. If the delivery address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. Many sellers require you to pay for return postage. deut-1476Enthusiast(22feedbacks ) View listings 05-01-2023 08:21 PMi've Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Select 'Send Refund' from the Drop Down Menu in the Seller Hub. I can change it manually, but I shouldn't have to. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original postage cost. Check your order confirmation email to see the item's expected delivery date and the address it's being delivered to. Enjoy! shipping. Something went wrong. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. it may take up to 6 days to receive the refund after they have received your package. The seller has 3 business days to get back to you. It is not working. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. There are several ways you can send an item back to the seller. each item shipped, now i put on the last ad that there was a quantity of Learn more about the item condition policy. Sellers talk about the importance that choosing the right shipping service, Oh, Ship!
