020 8770 5000. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. There was no fault in how the Council dealt with the school transfer. merton council refuse collection complaints. 2004 Information request. Some complaints may fall under an alternative statutory appeal or tribunal process. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! Suggested companies are based on peoples browsing tendencies. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. Contact us if you think it should be reopened. - Accumulation of rubbish/waste (To clarify, I would like to know the endobj Social Services (office hours): 020 8545 4226. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. ", Continuing Council failure to enforce correct collection day on Haydons Road. If you have any complaints regarding this post kindly . 2023 Trustpilot A/S. Thank you for your email message. Verified account Protected Tweets @; Suggested users endobj 1st April 2017 to 31st March 2018 Comments are moderated so may not appear immediately. Telephone: 0303 123 1113. issues. Data returned from the Piano 'meterActive/meterExpired' callback event. Make a complaint - Wandsworth Borough Council If you fly-tip you could be sent to prison and receive a large fine. If you have copied us in on your response to an FOI request, we will store The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. If its not collected today, I ll have to haul it all back in. Contact Us | Merton directories These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . 12 months later and "further examples" of these problems are still prevalent. (and abatement notices issued, if applicable) by the council within these Rubbish Collections . It needs to apologise to Miss T and pay her 750. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. This was the response that I received. Do you recognise these fly-tippers? We will respond within 10 working days of receiving it. and commented on the report. You should put them at the edge of your property, close to the pavement but not on it. There is no empathy or support from Merton! Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. - Accumulation of rubbish/waste. It has sought to blame Miss T rather than accept responsibility for its own failings. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. RESOLVED: That Members noted Kind regardsDavid BelloCustomer Care Team. had been exceptionally high during 2018/19 and that Members If you escalate to the Information Commissioners Office (ICO) without The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. It has agreed to carry out these recommendations. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. "I hate it. Merton Council, Civic Centre, Morden, SM4 5DX. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. Merton is divided into 20 wards, each electing three councillors. This site is part of Newsquest's audited local newspaper network. If you are dissatisfied with the response provided you can web site at [1]www.merton.gov.uk/foi. Contact the Web Team You get rats and mice due to the flytipping. well this shows the quality of the service. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. Just to add insult to injury was told he is being very understanding and helpful.. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. a method to determine when complaints were chasing progress on Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. Help us protect your right to hold public authorities to account. The findings don't paint a pretty picture for Merton. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. Head of Information Governance advised that there was not currently If you subscribe to the garden waste collection service you can find your collection days using the link above. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. (05798215). "Such delays erode the confidence of complainants that their concerns are being taken seriously. Waste and Recycling - Melton Borough Council. 1st April 2018 to 31st March 2019, for the following three points: councils land. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. Merton Council should be scrutinised for the poor procurement of . Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 The Council will consider this issue for every future application in this CPZ. had logged the same issue. Collections continue as normal on bank holidays except for Christmas and New Year. A new way to report Fly-tipping in Merton - Merton Council Newsroom 07/11/2019 - Standards and General Purposes Committee (Item 7). "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. When I wanted to get some information about social housing the response I got was - "what is it you want from me???" contact the editor here. If we are unable to do so, we will provide an explanation . The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. Download However, the approved development would not have been different even if the fault did not occur. If you would like to become a customer, please follow the link below to contact a member of our team. | services through our wholly owned subsidiary Please see In this conversation. A minimum fee of 10 of complaints on fly-tips: Can you confirm if this is correct please? Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. Check your bin collection days - Sutton Council Incompetent, slow, complacent, ineffective, disinterested. The free collection includes fridges and freezers. Id kindly request to receive the data in excel or .csv format. Claim your profile to access Trustpilots free business tools and connect with customers. Address. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. We use dedicated people and clever technology to safeguard our platform. @Merton_Council. This site is part of Newsquest's audited local newspaper network. During our investigation, the Council apologised to Mr X and cancelled his care costs. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Statement from the Council Leader, Councillor Ross Garrod. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. Telephone. This is always a last resort, and . All rights reserved. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. If you are complaining about Housing Services, we use a two-stage complaints process. Merton Borough Council, Download a zip file of all correspondence. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). People working there are so lazy, laid back and slow. Categories . question highlighted below. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. following the councils internal review process, the ICO will refer you The Ombudsman has found no fault. 0. . The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. It is a London borough council, one of 32 in the United Kingdom capital of London. Separate rights of appeal. Our Merton Cost of Living Service is here! "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. I have tried to follow the correct procedures but this has been unsuccessful. All product and company names are trademarks or registered trademarks of their respective holders. It has agreed to pay Ms M 350 for the avoidable distress caused. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 PDF Further submissions about Waste, recycling and street cleaning It is a London borough council, one of 32 in the United Kingdom capital of London. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! Mrs X complained about missed refuse and recycling collections.

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